Terms & Conditions

KLS Academy PLT
Terms & Conditions and Privacy Policy
Effective Date: 13 July 2025

1. Introduction

Welcome to KLS Academy PLT. By accessing our website (https://kls-academy.com), purchasing our digital products, registering for our training programs, or engaging our consultancy services, you agree to be bound by these Terms & Conditions and our Privacy Policy.

KLS Academy PLT is a registered business in Malaysia offering document kits, consultancy, and training services related to ISO, MSPO, and other management system standards.

2. Scope of Services

We provide:

  • Document Kits: Editable, ready-to-use templates for ISO, MSPO, and sustainability certifications.
  • Consultancy: Hands-on implementation guidance, audit readiness support, and gap analysis.
  • Training: Competency-building courses for internal auditors and awareness programs.

Our products and services are designed to support your certification journey but do not guarantee certification results.

3. License & Usage Rights

All document kits and training materials sold or provided by KLS Academy PLT are the intellectual property of KLS Academy PLT. Customers are granted a non-exclusive, non-transferable, limited license to use these materials for internal business use only.

You are strictly prohibited from:

  • Republishing, selling, sublicensing, or redistributing any material
  • Sharing templates or course materials outside your organization
  • Removing copyright or ownership notices

4. Ordering, Pricing & Payments

  • All prices are listed in Malaysian Ringgit (MYR) unless otherwise stated.
  • We accept payments via credit/debit cards and other approved methods on our platform.
  • Prices and offerings are subject to change without prior notice.
  • An official receipt or invoice will be issued upon successful payment.

5. Refund & Cancellation Policy

  • Digital products: Due to the nature of digital files, no refunds are allowed once the product has been downloaded or accessed.
  • Training services: Can be rescheduled with at least 48 hours' notice. Refunds may be issued on a case-by-case basis if cancellation is made before training delivery.
  • Consultancy services: Subject to contract or proposal agreement. Partial refunds may be considered based on service milestones delivered.

6. Delivery of Services

  • Document Kits: Downloadable immediately upon payment.
  • Training: Conducted live or online. Details will be emailed upon registration.
  • Consultancy: Delivered based on agreed timelines and scope of work.

7. Limitation of Liability

KLS Academy PLT shall not be liable for:

  • Certification delays or failures
  • Business loss or damages caused by improper implementation of materials
  • Technical issues arising from website downtime or third-party integrations

Use of our materials is at your own risk. It is your responsibility to validate their suitability for your business needs.

8. Privacy Policy

We are committed to protecting your personal information in accordance with Malaysia’s Personal Data Protection Act 2010 (PDPA) and, where applicable, General Data Protection Regulation (GDPR).

What We Collect:

  • Name, email address, phone number
  • Company details
  • Billing information
  • Website usage data (via cookies and analytics)

How We Use It:

  • Process orders and deliver services
  • Respond to inquiries
  • Improve our offerings
  • Email marketing (with opt-out option)

Data Protection:

  • All personal data is stored securely.
  • We do not sell or share your data with third parties except service providers assisting with delivery (e.g. payment processors, email platforms).

Your Rights:

You may:

  • Request access to your data
  • Request correction or deletion of your data
  • Withdraw consent at any time by contacting us at: hello@kls-academy.com

9. Intellectual Property

All content, logos, images, and materials on our site are owned by KLS Academy PLT and protected by intellectual property laws. Unauthorized use is strictly prohibited.

10. Governing Law

These Terms & Conditions are governed by and interpreted under the laws of Malaysia. Any disputes shall be resolved in Malaysian courts or through arbitration.

11. Modifications to Terms

KLS Academy PLT reserves the right to modify these Terms & Conditions and Privacy Policy at any time. Changes will be effective upon posting to this website.

12. Contact Us

For questions or concerns regarding these terms, reach us at:

KLS Academy PLT
Email: enquiry@kls-academy.com
Website: https://kls-academy.com